Privacy policy

Clearview Debt Counselling is the responsible party for your personal information. Contact our Information Officer at info@debtreliefbiz.co.za or 031 000 0000.

• Contact details — name, phone number, email address.
• Financial information — income, expenses, debts and credit providers, which you share with us or Sandy.
• Documents — if you go ahead: ID, payslips, bank statements, proof of address and creditor statements.
• Conversations — transcripts of your conversation with Sandy, and notes from calls with your counsellor.
• Your client account — login details and your payment progress.
• Your story — only if you choose to share a testimonial or video.

Some of this is special personal information under POPIA. We process it only to provide debt counselling to you and as the National Credit Act requires.

• To call you back and assess whether debt review can help you.
• To apply for debt review, notify your credit providers and credit bureaus, and negotiate your repayment plan.
• To manage your account, show your progress and remind you about payments.
• To meet our legal obligations as a registered debt counsellor.

Only those who need it to help you: your credit providers, the credit bureaus, the National Credit Regulator, a Payment Distribution Agency, and the court or tribunal that confirms your plan.

Service providers who host our systems (such as our website, voice assistant and secure document storage) process information on our instructions and under contract. We never sell your information and we never share it for marketing.

• Documents are encrypted and only your assigned counsellor can open them.
• Staff sign in individually, and every view of your file is logged.
• Sandy never asks for ID numbers, bank details, passwords or PINs.

We keep your file for as long as you are under debt review and for the period the law requires afterwards. If you never become a client, we delete your enquiry after 12 months unless you ask us to delete it sooner.

• Ask what information we hold about you, and for a copy.
• Ask us to correct or delete information.
• Object to us processing your information, and withdraw consent you gave.
• Complain to the Information Regulator (inforegulator.org.za) if you are unhappy with how we handled your information.

This website uses only the cookies it needs to work, such as keeping you signed in. The office map is provided by Google Maps; when it loads, Google may set its own cookies under its privacy policy.

If we change this policy, we'll update the date at the top. Significant changes will be shown on your client dashboard.